For Refund/Replacement and Cancellation requests, please contact the Desi Food Tales Customer Service team at +91 9000783104 (9:00am to 7:00pm IST) or write an email to support firstname.lastname@example.org
Refund/Replacement requests will be considered only if the request is made to the Desi Food Tales. customer service team within 12 hours of receiving delivery of the item. The reasons for example could be an incorrect item was shipped, or the product has gone bad. It is the responsibility of the customer to provide adequate information (including photographs) to help Desi Food Tales take a decision. There will be no refund if the taste of the product is not to the customer’s liking.
Desi Food Tale will usually process refunds within 5-7 business days after a refund request is approved. The request is then passed on to our Payment Gateway partner; they have advised it takes them 7-10 business days to process the refund. Cancellation will be considered only if the request is made within 5 hours of placing an order. Desi Food Tales will take a decision on the cancellation request based on the current order status among other factors. For example, if the order has already been shipped, it will not be possible to cancel the order.
Cancellation requests will also not be approved for products that the Desi Food Tales marketing team has obtained for special occasions like Holi, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.